Personal Shopping is a whole new way to shop at bicycle retail. A free service where you and a
dedicated Experience Consultant explore and test-drive products to find out which
ones are best for you.
We know a bicycle store can be intimidating, there is so much technology available to enhance your
riding experience, it can be overwhelming. Problem solved.
Personal Shopping is a way for us to give you our undivided attention and guide you to the ultimate
experience you are in search of.
How do I get a Personal Shopping appointment?
It’s simple, just e-mail us. All we need you to do is give us 3 different time slots that are best
for you and we will pick one. Weekends can get busy, so please allow us as much advance notice as
possible.
How should I prepare for my Personal Shopping session?
Start by e-mailing us, then tell us which product or products you’d like to learn more about. You’re
welcome to come in with a list of questions, but it’s not necessary. When you arrive at the store,
a Experience Specialist will be waiting for you.
Remember, we have access to most every product in our industry, so we will not rest until you are
completely satisfied!
What is an Experience Consultant?
Our staff has one of the most challenging jobs in the industry. They are there to enhance the Experience
of anyone involved in cycling. This includes an incredibly wide range of enthusiasts.
You may be just looking for a super comfortable bike to ride around the neighborhood once in awhile
for exercise or maybe you are a Cat 1 racer, we have the same focus on ensuring your riding experience
is enhanced.
This takes much more time, but it is worth it. Believe it or not, there are actually retailers
that track the “time per transaction” and grade their employees DOWN when too much time is spent
with a customer!
This is one of the most fundamental aspects of our companies mission. We actually WANT to get to
know all our customers. This is the only way we can really enhance your riding experience.
There are so many cool products out there to make any riding experience better, we can be much
more helpful to our customers the more we get to know them personally.